1. Introduction
This Privacy and Cookie Policy explains how Cross Cultural Consulting – Coaching – Communication (CCC) collects, uses, stores, and protects personal data when you visit this website or use our services.
By accessing this website, submitting information through any contact form, or using our services, you acknowledge and accept the practices described in this Policy.
2. Data Controller
The Data Controller is:
Cross Cultural Consulting – Coaching – Communication (CCC)
Website: https://crosscultural.eu
Email: contact@crosscultural.eu
3. Personal Data We Collect
We may collect personal information including:
- Name
- Email address
- Telephone number
- Country of residence
- Nationality
- Professional information
- Information voluntarily provided through contact forms, emails, consultations, coaching sessions, workshops, or other interactions
We also collect certain technical information automatically through the website, such as IP address, browser type, device information, and website usage data.
4. Purpose of Data Processing
Personal data may be processed for the following purposes:
- Responding to enquiries and contact requests
- Delivering coaching, consulting, training, mediation, facilitation, and related services
- Organising appointments, workshops, and events
- Managing administrative and contractual obligations
- Complying with legal requirements
- Improving website performance and user experience
5. Legal Basis for Processing
Personal data is processed on one or more of the following legal bases:
- Your consent
- Performance of a contract or pre-contractual measures
- Compliance with legal obligations
- Legitimate interests related to the provision and improvement of services
6. Cookies
This website uses cookies and similar technologies to ensure proper website functionality and improve user experience.
Cookies may include:
Essential Cookies
Necessary for the operation and security of the website.
Functional Cookies
Used to remember preferences such as language settings and website functionality.
Analytics Cookies
May be used to collect anonymous information about website usage and performance.
Third-Party Cookies
Certain embedded content or external services may place cookies on your device.
Visitors can manage cookie preferences through the cookie banner displayed on the website and through their browser settings.
Disabling certain cookies may affect website functionality.
7. Embedded Content and Third-Party Services
This website may contain embedded content or links to third-party services, such as video platforms, scheduling tools, payment providers, or social media platforms.
These third parties may collect data, use cookies, and process information according to their own privacy policies.
CCC is not responsible for the privacy practices of third-party websites or services.
8. Data Sharing
Personal data is never sold.
Data may be shared with trusted service providers only when necessary to deliver services or operate the website, including:
- Website hosting providers
- Email service providers
- Scheduling and booking tools
- Video conferencing platforms
- Payment providers
- Cloud storage services
All service providers are expected to maintain appropriate security and confidentiality measures.
9. Confidentiality and Session Information
Information shared during coaching, consulting, training, mediation, workshops, or related services is treated as confidential.
Sessions are not recorded unless explicitly agreed in advance by all parties involved.
Where recordings are exceptionally made, they will remain confidential and will only be used for the agreed purpose.
10. Data Retention
Personal data is retained only for as long as necessary to:
- Provide requested services
- Fulfil contractual obligations
- Comply with legal, accounting, or regulatory requirements
Data that is no longer required will be securely deleted or anonymised.
11. International Data Transfers
Due to the international nature of our activities, personal data may be processed or transferred outside your country of residence.
Where applicable, appropriate safeguards are implemented in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
12. Your Rights
Subject to applicable laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where consent is the legal basis for processing
- Lodge a complaint with the relevant data protection authority
Requests may be submitted using the contact details provided below.
13. Security
Reasonable technical and organisational measures are implemented to protect personal data against unauthorised access, loss, misuse, disclosure, or alteration.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
14. Changes to this Policy
CCC reserves the right to update this Privacy and Cookie Policy at any time.
The latest version will always be available on this website.
Continued use of the website or services after updates have been published constitutes acceptance of the revised Policy.
15. Contact
For any questions regarding this Privacy and Cookie Policy or the processing of personal data, please contact:
Cross Cultural Consulting – Coaching – Communication (CCC)
Email: contact@crosscultural.eu
Website: https://crosscultural.eu